Don't dial up Dell's slimy tech support unless you hate yourself.
Laptop Magazine did some undercover sleuthing and in a simple call about a battery issue, a rep claimed that they had won a sweepstakes that entitled them to pay Dell $317 for a four-year extended warranty. What luck!
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Source: http://feeds.gawker.com/~r/gizmodo/full/~3/lGculLXWaf8/dell-customer-support-uses-fake-sweepstakes-to-push-unnecessary-warranty
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